FAQ
We aims to share local brands and goods from countries around the world including Italy, France, the United Kingdom, and the United States. Through our store, everyone can enjoy authentic international products and lifestyle without leaving their home.
SHIPPING
Do we ship overseas?
Yes, we mostly cover all the major areas for the shipping.
Shipping cost may vary by destination countries.
If there is any uncovered delivery area, please email or live chat with us.
Contact email: info@dnaglobalbrands.com
For quality control, some of cashmere and other items could be dispatched from US warehouse after inspection. However originally all products are shipped from Positano, Italy.
How long will it take to get my order?
We guarantee that all orders will be delivered within 7-10 days with a trackable link. Once the product dispatches from the warehouse, we will send an automatic email regarding the tracking link.
If you did not receive the tracking please contact us.
What shipping carriers do you use?
Shipping carriers will be either UPS or USPS.
Mostly will be UPS for the fastest and most reliable deliveries.
Why the products is coming from different country to Italy?
We do have warehouse in 2 locations; Italy and U.S.
Based on the product stock status, we ship from different location to optimize the logistic route. Based on the location, delivery lead time could vary. If you would like to get the accurate estimation on the delivery lead time, please contact us prior to your purchase.
Holiday Shipping Delay
Shipping from Italy could delay in Holiday season.We would like you to let our customers know that there would be shipping delay due to Italy National Holiday season. Please check out detail information regarding orders and shipping schedule below before shopping.
Italy National Holiday Calendar 2019
| 1/1 | New Year's Day | National holiday |
| 1/6 | Epiphany | National holiday |
| 3/20 | March Equinox | Season |
| 4/19 | Good Friday | Observance |
| 4/21 | Easter Sunday | Observance |
| 4/22 | Easter Monday | National holiday |
| 4/25 | Liberation Day | National holiday |
| 4/25 | The Feast of St Mark (Venice) | Local holiday |
| 5/1 | Labor Day / May Day | National holiday |
| 6/2 | Republic Day | National holiday |
| 6/21 | June Solstice | Season |
| 6/24 | The Feast of St. John (Florence, Genoa, Turin) | Local holiday |
| 6/29 | The Feast of St. Peter and St. Paul (Rome) | Local holiday |
| 8/15 | Assumption of Mary / Ferragosto | National holiday |
| 9/19 | The Feast of Saint Januarius (Naples) | Local holiday |
| 9/23 | September Equinox | Season |
| 11/1 | All Saints' Day | National holiday |
| 12/7 | The Feast of St. Ambrose (Milan) | Local holiday |
| 12/8 | Feast of the Immaculate Conception | National holiday |
| 12/22 | December Solstice | Season |
| 12/25 | Christmas Day | National holiday |
| 12/26 | St. Stephen's Day | National holiday |
| 12/31 | New Year's Eve | Observance |
* Factory Summer Holiday
The factory in Italy is closed from 8/12 to 8/26 for the summer holiday. If your order is out of stock during this period, delivery may be delayed.
If I did not receive the parcel even the tracking mentioned 'Delivered' status, What should I do?
Please contact us on this delivery issue.
We will first send the delivery proof document. With this document, please liaise with the right delivery carrier for further probing. As we are sending via reliable delivery carrier, it is consumer responsibility for the lost parcel. So, please input the safe and available delivery address on the check out page. Also, once you receive the dispatch email, please keep on eye on the product delivery status.
CUSTOM DUTIES AND IMPORT VAT
Customer is responsible for all custom duty and VAT imposed by destination country.
PRODUCTS
I am not sure on my foot size.
Please email or live chat with us. However, individual tip of the foot vary, so please consider your tip of the foot. We will try our best to serve the correct shoes size:)
*If you have higher tip of the foot, please order one size bigger.
PRICE
Could I pay in currency other than USD?
You could view the product price in different currency. However, USD is the most acceptable payment currency.
RETURNS
Can I return my product?
Satisfying consumers is our top priority.
If you want to return your product, before you sending the product, please email us with your order number and we will do our best to assist you.
What is the return cost?
Within 14 days after the arrival of the product, you will be able to process the return.
US/Canada customers
Besides the faulty product condition, returning products will cost $30 plus the local shipping cost to the U.S. address. All items must be returned unworn and undamaged, and in the original packaging.
Non US/Canada customers
For other international customers who are returning items for reasons other than faulty condition, the return fee is $30 plus shipping to the U.S. address.
All items must be returned unworn and undamaged in their original packaging.
For exchanges, please return your items and repurchase on our website.
*Customers who are seeking returns and refunds on faulty product condition or manufacturing defect must contact us within three days of receiving the package with photo evidence.
*All of our items are sourced and shipped internationally, shipping and returns are a lengthy and often costly process. Therefore we ask you to take extra consideration before you purchase items from our website.
OTHER
For any other inquiries, please contact the email below:
info@dnaglobalbrands.com